Shipping policy

Effective Date: 24 July 2026

Thank you for shopping with Rive Decor. We are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are processed Monday through Friday, excluding public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Destinations

Rive Decor ships to customers within our available delivery regions. Shipping availability may vary depending on your location. If we are unable to deliver to your address, we will notify you as soon as possible.

Delivery Times

Estimated delivery times are as follows:

  • Domestic Orders: 2–7 business days

  • International Orders: 7–21 business days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, courier delays, or other factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, package weight, and shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other fees may be charged by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Rive Decor is not responsible for delays, additional shipping costs, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

We will review your claim and arrange a replacement or refund where appropriate.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on stock availability or warehouse location. You will receive tracking information for each shipment, where applicable.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Contact Us

If you have any questions about shipping or your order, please contact us:

Rive Decor

Email: rivedecors@outlook.com

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

Thank you for choosing Rive Decor. We appreciate your business and strive to deliver every order with care and efficiency.