Refund policy

At Rive Decor, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and parts (if applicable).

  • Be accompanied by proof of purchase or your order number.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Clearance or final sale items

  • Custom-made or personalised products

  • Products damaged due to misuse, neglect, or improper handling

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your claim and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the product is defective.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

If the return is due to a change of mind or an incorrect order placed by the customer, the customer is responsible for return shipping costs.

If the return is the result of our mistake or a defective or damaged item, Rive Decor will cover the reasonable return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions about returns or refunds, please contact us:

Rive Decor

Email: rivedecors@outlook.com

We appreciate your trust in Rive Decor and are committed to providing quality products and excellent customer service.