Contact information
We'd love to hear from you! Whether you have a question about an order, need help choosing a product, or require assistance with shipping or returns, the Rive Decor team is here to help.
Customer Support
Our customer support team is available to assist you with:
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Order enquiries
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Product information
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Shipping updates
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Returns and refunds
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Payment assistance
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General questions
We aim to respond to all enquiries within 24–48 business hours.
Contact Information
Email: rivedecors@outlook.com
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed
Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to make changes or cancel it. Please contact us as soon as possible.
What if my order arrives damaged?
Please contact us within 48 hours of receiving your order and include your order number along with clear photos of the product and packaging. We'll review the issue and help resolve it promptly.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping availability and delivery times may vary depending on your location.
Stay Connected
Follow Rive Decor on social media to discover our latest collections, exclusive offers, and home décor inspiration.
Thank you for choosing Rive Decor. We appreciate your trust and look forward to helping you create a beautiful home.